Shipping policy

Last Updated: August 2026

Thank you for shopping with Hestia Interiors. We are committed to delivering your order quickly and efficiently. Please review our shipping policy below.

Order Processing

Orders are processed within 1-3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 3-7 business days
Expedited Shipping: 2-4 business days
Express Shipping: 1-2 business days (where available)

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Domestic Shipping

We currently ship to addresses within the United States.

Orders shipped to P.O. Boxes or APO/FPO addresses may require additional transit time.

International Shipping

If international shipping is available:

Delivery times vary by destination country.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country's regulations.
We are not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 48 hours to appear in the carrier's system.

Incorrect Shipping Addresses

Please verify your shipping address before placing your order.

If you notice an error, contact us immediately at ecommerce@hestiadesigner.com. We cannot guarantee changes can be made after an order has been processed.

We are not responsible for orders delivered to incorrectly provided addresses.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, shipping responsibility transfers to the carrier.

If your package is lost, stolen, or significantly delayed, please contact us, and we will assist you in filing a claim with the carrier.

Damaged Packages

If your order arrives damaged:

Take photos of the damaged item and packaging.
Contact us within 48 hours of delivery at ecommerce@hestiadesigner.com.
Include your order number and photos so we can assist you promptly.

Split Shipments

In some cases, orders containing multiple items may arrive in separate packages. You will receive tracking information for each shipment when available.